LES FINES LAMES WARRANTY INFORMATION

1 | GENERAL INFORMATION

LES FINES LAMES products are backed by a Limited Lifetime Warranty against manufacturing defects. If you have questions about your warranty or how to take advantage of it, please contact our Warranty Service Team : contact@lesfineslames.com and they’ll be happy to help.

LIMITED LIFETIME WARRANTY
LES FINES LAMES products carry a limited warranty for the lifetime of the original owner, except when stated otherwise. We guarantee our products against manufacturing defects in material and construction and to perform as advertised when properly used and maintained.

The Limited Lifetime Warranty is non-transferable and does not extend to normal signs of wear, rust, damage or breakage due to improper use, improper maintenance, accidents, loss or theft. Any product we determine to be defective will be repaired or replaced solely at our discretion. No other warranties are implied or expressed other than what is specifically stated here.

LIABILITY DISCLAIMER

LES FINES LAMES Cigar Knives are intended and sold for legitimate sporting and/or culinary purposes only. The purchase, use, and ownership of knives are subject to a wide variety of local laws and regulations. Due to the complexity and constantly changing nature of these laws and regulations, it is the responsibility of the buyer to investigate and comply with the laws and regulations that apply in his or her specific area. You, and not Les Fines Lames SAS., are solely responsible for any claims resulting from violation of these laws and/or regulations.
Any use of these products other than cutting is considered misuse and abuse. LES FINES LAMES is not responsible for any injuries or damages caused by misuse and/or abuse.

Inside of every box, there is a notice, where every customer can read the instructions to correctly use LES FINES LAMES Cigar Knives. If the notice is missing, please find it here : http://www.lesfineslames.com/warranty/LE_PETIT_instructions.pdf
If you do not comply with the rule of use, you will damage the blade, its sharpness, and therefore, you take the risk of not being covered by our limited lifetime warranty.

WARNING!

Knives are extremely sharp tools and should only be used or handled with the utmost care and caution. Any use other than cutting is considered misuse and abuse—and will void your warranty. LES FINES LAMES is not responsible for any injuries resulting from misuse or abuse of the product.

2 | LE PETIT by LES FINES LAMES

LE PETIT by LES FINES LAMES offers a Limited Lifetime Warranty to all customers. To make a request to our Warranty Service Team, please contact them : contact@lesfineslames.com and they’ll be happy to help.

NECESSARY ONLINE REGISTRATION
Inside of every box, there is a limited Lifetime Warranty activation card. A serial number is written on it, and you can also scan QR code, to register the product online at this address : https://lesfineslames.com/warranty/ The serial number is also written just below the QR code on the box itself.
Please follow all the steps to fill the form. If some information are missing in the form, Limited Lifetime Warranty won’t be active, and LES FINES LAMES could not grant the customer this Limited Lifetime Warranty.

SHIPPING

LE PETIT by LES FINES LAMES do not need to be shipped back to LES FINES LAMES.
Once the problem is qualified with you and approved by our Warranty Service Team, LES FINES LAMES could ship spare parts like blade, or handle parts, directly to the final customer.
Accidentally broke your LE PETIT by LES FINES LAMES blade? We can replace it for you at a prefered price.

3 | ORIGINAL CIGAR KNIFE by LES FINES LAMES

ORIGINAL CIGAR KNIFE by LES FINES LAMES products are backed by a Limited Lifetime Warranty against manufacturing defects. If you have questions about your warranty or how to take advantage of it, please contact our Warranty Service Team : contact@lesfineslames.com and they’ll be happy to help.

In addition to supporting our products with this warranty, we will be happy to sharpen your ORIGINAL CIGAR KNIFE by LES FINES LAMES blade for free when you send it in for warranty service.

SHIPPING INTERNATIONALLY

- After contacting our Warranty Service Team, and receive a written agremeent, package the items safely. Please use a box, envelopes are not recommended.
- Ship via a carrier with a tracking service. Please use UPS, FedEx, US Express Mail, DPD group, Chronopost or another carrier with tracking. There must be a way to track your package through your carrier. Les Fines Lames SAS cannot be responsible for your item/s unless we have confirmation that your package was delivered to us.
- Please allow up to 2 months for processing, including delivery time. We will contact you if there will be any delay.

IMPORTANT: LES FINES LAMES is not responsible for damage to or loss of items that are not properly packaged and shipped. When shipping from anywhere outside France, you must include the appropriate Customs Declaration Form required by French Customs and Border Protection (outside of the package). Your carrier will help you decide on the correct form to use.

To avoid unnecessary duty charges, under "Quantity and detailed description of contents" on the form, write the number of knives you are sending and note the description as warranty service.
We reserve the right to refuse any package or to charge you—the sender—for any duties incurred by us for wrongly declared or undeclared packages shipped to our Warranty Service Team.

4 | SHIPPING ADDRESS :

SAS LES FINES LAMES
137 AVENUE CLOT BEY
13008 MARSEILLE
France
Email : contact@lesfineslames.com